Shipping Policy

Last Updated: September 28, 2026

At PERGLOTFIT, we work to process and ship every order as quickly and carefully as possible. Please review the information below regarding order processing, delivery, tracking, and shipping issues.

Order Processing

Orders are typically processed within 1–3 business days after your order is successfully placed.

Business days are Monday through Friday, excluding major U.S. holidays.

During product launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.

Shipping & Delivery

Shipping options, costs, and estimated delivery times are displayed at checkout based on your order and delivery address.

Estimated delivery dates are provided as a convenience and are not guaranteed. Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, holidays, incorrect address information, or other circumstances outside of PERGLOTFIT's control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@perglotfit.com.

We will make every reasonable effort to update the address before the order ships, but we cannot guarantee that changes can be made once processing has begun.

PERGLOTFIT is not responsible for orders delivered to an incorrect address provided by the customer.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is delayed or has not moved for an extended period, please contact the shipping carrier first for the latest delivery information.

If you still need assistance, contact us at support@perglotfit.com with your order number and tracking information, and our team will do our best to help.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please:

1. Check around the delivery location and any secure package areas.
2. Check with household members, neighbors, building staff, or your front desk.
3. Allow up to 24–48 hours, as some carriers may mark packages as delivered shortly before actual delivery.
4. Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact support@perglotfit.com and we will assist you with the next steps.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at support@perglotfit.com.

Please include your order number, a description of the issue, and clear photographs of the damaged product and shipping packaging. This information helps us review the issue and determine the appropriate resolution.

Returned or Undeliverable Packages

Packages may be returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other carrier-related issues.

If an order is returned to us, please contact support@perglotfit.com so we can review the available options for your order. Additional shipping charges may apply if the package must be shipped again due to an incorrect address provided at checkout.

Subscription Orders

If you have an active PERGLOTFIT membership or subscription that includes recurring product shipments, products will be shipped according to your applicable subscription schedule.

Please update your shipping information before your next order is processed. Changes made after an order has already entered processing may not apply to that shipment.

International Shipping

International shipping availability, where offered, will be displayed at checkout.

Customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country unless otherwise stated during checkout.

International orders may experience additional delays due to customs processing.

Contact Us

For questions regarding shipping or an existing order, please contact:

PERGLOTFIT Customer Support
Email: support@perglotfit.com

Please include your order number whenever possible so we can assist you more efficiently.